Know the route before you order.

All 19 Ripple bathroom sets are physical goods shipped worldwide to supported checkout destinations. Standard shipping is free from $75 USD; orders below that merchandise subtotal add $9 USD.

Availability can vary for sanctioned destinations, carrier exclusion zones and addresses that cannot be validated.

In-stock orders normally dispatch in 1–2 business days. Typical tracked delivery then takes 4–8 business days. Weekends, public holidays, customs checks, remote routes, weather and peak carrier periods can extend estimates.

A dispatch email provides tracking after carrier collection. Multi-carton sets can receive separate tracking updates.

Long tension pieces and the Whole-Bathroom Refresh System may travel in long or multiple cartons. Textile, hygiene-contact and smaller organiser sets use protective sealed packing appropriate to their contents.

Seasonal Bathroom Drop orders and quarterly member deliveries use the shipping address held for that specific order. Members should update support before packing begins if their address changes.

Enter a complete recipient name, shipping address, postal code, country, telephone and accessible delivery location at checkout. Contact support immediately if anything is wrong; changes cannot be guaranteed after packing or carrier handover.

For cross-border orders, the recipient may owe import VAT, customs duty, brokerage or authority fees unless checkout states they are prepaid.

If tracking is stalled beyond the estimate, a parcel is marked delivered but missing, or a carton arrives damaged, contact us with the order email, tracking reference and clear photographs where relevant. Keep the parcel and packaging while we investigate with the carrier.

Confirmed damage, loss or incorrect fulfilment is handled through replacement or refund remedies under our Returns and Refund policies.

For destination questions, parcel dimensions or an address correction, email support@southessexphh.shop or call +44 7838176077 during Monday–Friday, 09:00–17:00 Europe/London.

For the contractual details, see the Shipping and Delivery Policy.